Privacy and Cookies Policy

1. Introduction

Kennedy Mulcare respects your privacy and is committed to protecting your personal information.

This Privacy and Cookies Policy explains how we collect, use, store and protect personal information when you use our website, contact us, submit an enquiry, request a valuation, apply for a role, or use our services.

This policy also explains how we use cookies and similar technologies on our website.

For the purpose of this policy, “Kennedy Mulcare”, “we”, “us” and “our” refers to Kennedy Mulcare.

If you have any questions about this policy, please contact us at:

Email: info@kennedymulcare.com

2. Information we may collect

We may collect personal information when you choose to contact us, complete a form, request a valuation, make an enquiry, apply for a role, or communicate with us directly.

The information we collect may include:

  • your name

  • email address

  • telephone number

  • property address or postcode

  • enquiry details

  • landlord, tenant, seller or block management information

  • maintenance request details

  • documents or photos you choose to provide

  • CV and recruitment information, if you apply for a role

  • communication records between you and Kennedy Mulcare

  • website usage information, such as pages visited and general analytics data

We only collect information that is relevant to the reason you are contacting us or using our services.

3. How we use your information

We may use your personal information to:

  • respond to your enquiries

  • provide property valuations

  • discuss lettings, sales, property management or block management services

  • manage landlord, tenant, leaseholder, seller or buyer relationships

  • process maintenance requests

  • arrange viewings, appointments or follow-up calls

  • provide service updates

  • process job applications

  • improve our website and services

  • keep records for business, legal, regulatory or administrative purposes

  • comply with legal or regulatory obligations

We will not sell your personal information.

4. Lawful basis for using your information

We will only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Consent
Where you have given us permission to use your information for a specific purpose, such as receiving certain communications.

Contract
Where we need to use your information to provide a service to you or take steps before entering into a contract.

Legal obligation
Where we need to use or keep information to comply with legal or regulatory requirements.

Legitimate interests
Where it is necessary for our business interests, such as responding to enquiries, managing client relationships, improving our services, or keeping appropriate business records, provided your rights and interests do not override those interests.

5. Marketing communications

We may contact you with relevant information about our services where permitted by law.

You can opt out of marketing communications at any time by contacting us at: info@kennedymulcare.com

We will not sell, rent or share your personal information with third parties for their own marketing purposes.

6. Sharing your information

We may share your personal information with trusted third parties where necessary to provide our services or comply with our obligations.

This may include:

  • contractors and maintenance providers

  • referencing providers

  • solicitors, accountants or professional advisers

  • payment, IT, website or hosting providers

  • property portals or marketing platforms, where relevant

  • landlords, tenants, leaseholders, buyers or sellers where necessary for a property transaction or management matter

  • regulators, authorities or law enforcement where legally required

We only share information where necessary and appropriate.

7. Recruitment information

If you apply for a role with Kennedy Mulcare, we may use your CV, covering email and any information you provide to assess your application.

If your application is unsuccessful, we will only retain your recruitment information for as long as necessary for recruitment and record-keeping purposes, unless you agree that we may keep your details for future opportunities.

8. How long we keep your information

We will only keep your personal information for as long as necessary for the purposes for which it was collected.

The retention period may depend on the nature of the information, the reason it was collected, legal or regulatory requirements, and whether it may be needed for business records or dispute resolution.

When information is no longer needed, we will delete it or anonymise it where appropriate.

9. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee the security of information transmitted through our website or by email.

10. Your rights

Depending on the circumstances, you may have the right to:

  • request access to the personal information we hold about you

  • ask us to correct inaccurate or incomplete information

  • ask us to delete your personal information

  • ask us to restrict how we use your information

  • object to certain uses of your information

  • withdraw consent where we rely on consent

  • request that your information is transferred to another organisation where applicable

11. Cookies

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences and understand how visitors use the site.

Our website may use:

Strictly necessary cookies
These are required for the website to work properly and cannot usually be switched off.

Analytics cookies
These help us understand how visitors use our website, such as which pages are visited and how users move around the site.

Functionality cookies
These may remember choices you make, such as preferences or previously viewed pages.

Marketing cookies
These may be used to show relevant content or measure the effectiveness of marketing activity, where applicable.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can usually manage or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

12. Third-party websites

Our website may contain links to third-party websites, such as property portals, social media platforms or external services.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing any personal information.

13. Changes to this policy

We may update this Privacy and Cookies Policy from time to time.

Any updates will be posted on this page. Please review this policy periodically to stay informed about how we use and protect your information.

14. Contact us

If you have any questions about this Privacy and Cookies Policy or how we handle your personal information, please contact us at:

Kennedy Mulcare
Email: info@kennedymulcare.com